LUMERA — STORE POLICY (TERMS OF SERVICE)

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These Terms of Service ("Terms") govern your access to and use of lumera.com (the "Site") and any purchase of products from Lumera, operated by [LEGAL ENTITY] (ABN [ABN]) ("Lumera", "we", "us", "our"). By accessing the Site, placing an order, or otherwise transacting with us, you agree to these Terms. If you do not agree, do not use the Site.

1. Eligibility

You must be at least 18 years of age, or the age of majority in your jurisdiction, and capable of forming a binding contract to purchase from us. By ordering, you represent that you meet these requirements.

2. Products, Descriptions & Cosmetic Nature

Lumera products are cosmetic skincare products intended for topical, external use only. Product descriptions, imagery, ingredient lists and before-and-after content are provided for general information. We make reasonable efforts to display products accurately, but we do not warrant that descriptions, colours, packaging or imagery are complete, current or error-free. Packaging, formulation and supplier details may change without notice.

Our products are not medicines or therapeutic goods. They are not intended to diagnose, treat, cure or prevent any disease or skin condition, and nothing on the Site constitutes medical, dermatological or professional advice.

3. No Guarantee of Results

Skincare outcomes depend on individual factors including skin type, condition, consistency of use, lifestyle and other variables outside our control. Individual results vary and are not guaranteed. Testimonials, reviews and before-and-after images reflect individual experiences and are not a promise that you will achieve the same or similar results.

4. Orders, Acceptance & Pricing

Your order is an offer to buy. No contract exists until we accept your order by dispatching the products or sending written confirmation of dispatch. We may, at our sole discretion and without liability, refuse, cancel or limit any order, including where we suspect fraud, reseller activity, pricing or listing errors, stock issues, or breach of these Terms.

All prices are listed in [CURRENCY] and are subject to change without notice. In the event of a pricing, typographical or product-information error, we reserve the right to cancel any affected order even after confirmation, and to refund any amount already charged. Promotional pricing, bundles and offers are time-limited, may be withdrawn or amended at any time, and cannot be applied retroactively.

5. Payment, Fraud & Chargebacks

You authorise us (and our payment processors) to charge your selected payment method for the full order amount including any taxes and shipping. You warrant that you are authorised to use the payment method provided.

We use fraud-screening tools and may hold, verify or cancel orders flagged as high-risk. Initiating a chargeback or payment dispute without first contacting us and allowing us a reasonable opportunity to resolve the issue is a breach of these Terms. Where we determine a chargeback to be illegitimate (for example, where goods were delivered as described), we reserve the right to dispute it, recover the disputed amount and any associated fees, decline future orders, and refer the matter for collection or legal action.

6. Acceptable Use; Resale

You agree not to misuse the Site, attempt to gain unauthorised access, interfere with its operation, scrape content, or use it for any unlawful purpose. Products are sold for personal use only. Purchase for commercial resale, wholesale, or redistribution is prohibited without our prior written authorisation, and we may cancel orders that appear to be for resale.

7. Intellectual Property

All content on the Site — including the Lumera name, logos, text, graphics, product imagery, copy, and page design — is owned by or licensed to us and protected by intellectual property laws. You may not copy, reproduce, republish, distribute or create derivative works from any Site content without our prior written consent.

8. Limitation of Liability

To the maximum extent permitted by law, and subject to Section 10:

(a) the Site and products are provided "as is" and "as available", and we exclude all warranties, representations and conditions not expressly stated in these Terms;

(b) we are not liable for any indirect, incidental, special, consequential or punitive loss, or any loss of profit, opportunity, goodwill or data, arising out of or in connection with the Site or any product, however caused; and

(c) our total aggregate liability to you for any claim arising out of or in connection with a product or order is limited to the amount you actually paid for the product giving rise to the claim.

9. Indemnity

You agree to indemnify and hold harmless [LEGAL ENTITY], its officers, employees and suppliers from any claim, loss, liability or expense (including reasonable legal costs) arising from your misuse of a product, your breach of these Terms, or your violation of any law or third-party right.

10. Your Consumer Rights (Australian Consumer Law)

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that applies to you under the Australian Consumer Law or any other law that cannot lawfully be excluded. Where a guarantee or right applies and cannot be excluded, but we are permitted to limit our liability, our liability is limited — at our option — to replacing the goods, supplying equivalent goods, or refunding the price paid. This section prevails over any inconsistent provision in these Terms.

11. Changes to These Terms

We may update these Terms at any time by posting the revised version on the Site. Changes take effect when posted. Your continued use of the Site or placement of an order after changes are posted constitutes acceptance of the revised Terms.

12. Force Majeure

We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including supplier failures, carrier delays, customs, natural events, strikes, pandemics, or government action.

13. General

These Terms are governed by the laws of Victoria, Australia, and you submit to the non-exclusive jurisdiction of the courts of Victoria. If any provision is found unenforceable, it is severed and the remaining provisions continue in full force. Our failure to enforce any right is not a waiver of it. You may not assign your rights under these Terms; we may assign ours. These Terms, together with our Shipping Policy, Returns & Refund Policy and Privacy Policy, form the entire agreement between you and us.

Questions: [SUPPORT EMAIL]

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