LUMERA — SHIPPING POLICY

Paste-ready. Replace every [BRACKETED] placeholder before publishing. Placeholders: [LEGAL ENTITY] · [ABN] · [SUPPORT EMAIL] · [SUPPORT HOURS / TIMEZONE] · [DISPATCH ORIGIN COUNTRY] · [PROCESSING DAYS] · [DOMESTIC ESTIMATE] · [INTERNATIONAL ESTIMATE] · [FREE SHIP THRESHOLD] · [DATE]

Last updated: [DATE]

This Shipping Policy forms part of our Terms of Service. By placing an order with Lumera, operated by [LEGAL ENTITY] (ABN [ABN]), you accept the terms below.

1. Order Processing

Orders are processed within approximately [PROCESSING DAYS] business days after payment has cleared and your details have been verified. Orders are not processed, dispatched or delivered on weekends or public holidays. During sales, product launches, restocks and peak retail periods, processing and dispatch may take longer than usual. Orders flagged by our fraud or verification checks may be delayed or cancelled (see our Terms of Service).

2. Dispatch Origin & Fulfilment Model

Lumera products are dispatched from [DISPATCH ORIGIN COUNTRY] and fulfilled in partnership with our suppliers and logistics carriers. Because fulfilment may occur through more than one facility, items in a single order may be dispatched separately and arrive at different times. This is normal and does not indicate a missing item.

3. Delivery Estimates (Not Guaranteed)

Estimated delivery windows after dispatch are:

• Domestic: [DOMESTIC ESTIMATE]
• International: [INTERNATIONAL ESTIMATE]

All delivery timeframes are estimates only and are not guaranteed. They begin from the date of dispatch, not the date the order is placed. Actual delivery depends on the carrier, your location, customs clearance, remote or rural delivery zones, weather, and other factors outside our control. We are not liable for delays, and delays do not entitle you to a refund, except where required by the Australian Consumer Law. Where we have provided a specific guaranteed delivery date in writing for your order, that commitment will be honoured; otherwise, no delivery date is guaranteed.

4. Shipping Charges

Shipping is calculated at checkout based on destination and order value. Where a free-shipping threshold applies (orders over [FREE SHIP THRESHOLD]), it applies to the order subtotal before taxes and after discounts. Shipping charges are non-refundable except where an order is faulty, incorrect, or not as described.

5. Tracking

Where tracking is available, a tracking number is emailed after dispatch. Tracking is maintained by the carrier, may take 24–72 hours to show movement, and may not update in real time. Absence of tracking updates does not mean a parcel is lost.

6. Address Accuracy (Your Responsibility)

You are solely responsible for entering a complete and correct delivery address at checkout, including unit numbers and postcodes. We cannot amend, redirect or recall an order once it has been dispatched. We are not responsible for parcels lost, delayed or delivered to the wrong place due to an incorrect or incomplete address provided by you. Re-shipment to a corrected address, where possible, is at your cost. We may decline delivery to freight-forwarders, parcel-pooling services or addresses we reasonably consider high-risk.

7. Customs, Import Duties & Taxes (International Orders)

For deliveries outside Australia, you are the importer of record. Any import duties, taxes, GST/VAT, brokerage or handling fees charged by the destination country are your responsibility and are not included in the product or shipping price. These charges are set by your local authorities, are outside our control, and we cannot calculate or predict them. If you refuse to pay applicable charges and the parcel is returned to us, abandoned or destroyed, Section 11 applies and the original shipping cost is non-refundable.

8. Risk & Title

Risk in the goods passes to you on delivery to the address you provided. Where tracking records the parcel as delivered, our delivery obligation is fulfilled. Title to the goods passes once we have received payment in full.

9. Lost-in-Transit Parcels

If tracking shows no movement for an extended period and the parcel appears genuinely lost in transit (and tracking does not show it as delivered), contact us at [SUPPORT EMAIL]. We will assist by lodging an enquiry with the carrier. Carrier investigations take time, and we ask for your patience while the matter is assessed before any replacement or refund is considered.

10. Stolen or "Delivered but Not Received" Parcels

Where the carrier's tracking confirms delivery to your address, we have met our obligations and we are not responsible for parcels stolen or missing after a confirmed delivery scan. We recommend shipping to a secure address. We will, on request, share tracking evidence to assist any claim you wish to make with the carrier.

11. Undeliverable, Refused & Unclaimed Parcels

If a parcel is returned to us as undeliverable, refused at delivery, or unclaimed after carrier attempts, we will contact you. You may choose re-shipment at your cost, or a refund of the product price only, less original shipping and any costs we have incurred (including return-freight and restocking). Parcels destroyed or abandoned by the carrier for non-payment of customs charges are not refundable.

12. Order Changes & Cancellations

Requests to change or cancel an order can only be accommodated before dispatch and are not guaranteed. Once an order has been dispatched, it cannot be changed or cancelled, and the Returns & Refund Policy applies.

13. Pre-Orders & Backorders

Where a product is sold on pre-order or backorder, the estimated availability date shown is indicative only and may change. Placing a pre-order authorises us to charge your payment method at the time of order unless stated otherwise.

Questions: [SUPPORT EMAIL] · [SUPPORT HOURS / TIMEZONE]

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